Policies and Frequently Asked Questions
Payments / Credit Cards - Growlights.Net accepts Visa, MasterCard, Discover and American Express credit cards. All credit card purchases must be shipped to the cardholder's billing address. Credit cards are processed at the time of shipping.
Sales Tax - No sales tax for you!
WARRANTY AND RETURNS: When you receive your orderplease check for damage that may have occurred in shipping! We can file a damage claim for the item however the Carriers do have a time limit so we need to be informed ASAP! Anything that has been damaged will be replaced once a UPS / FED EX Damage claim has been processed. Damaged items will not be refunded but will be replaced.
Please test everything as soon as you receive you items and insure that they are in working condition. This is important due to the fact that we will cover the cost of anything that is defective including shipping of item back, if determined to be defective within 2 weeks of receiving date!
WARRANTY / FAQs:
- You must call us for an RMA (return merchandise authorization) for all returns.
- Keep your original packaging, including shipping boxes, to help with the return process.
- Know your order number and have it on hand when calling for an RMA number.
- Please don’t get frustrated. We realize defective items can be a nightmare, but keep a cool head, give us a call or email, and we assure you we will take care of your issue.
Warranty On Lamps-Bulbs: Lamps-Bulbs are warranted for 1 year from the date of purchase, not from when they are put into use.
Warranty On Lighting Ballasts: Ballasts are warranted for 2, 3 or 5 years from date of purchase. Please check your warranty for your specific ballast.
If A Package Arrives Damaged: If possible, please note the damage with the UPS / Fed EX delivery courier. Email us, so that we may get a replacement shipped out to you and file a damaged package claim. The customer MUST KEEP ALL DAMAGED PRODUCTS and the original packaging, as the delivery company (UPS/FedEx) may need to inspect them for the claim. The customer must also provide us with their telephone number to properly process the claim. If a package does not arrive / not received: If you do not receive your package, please email us and we can file a missing package claim. We may be able to locate the package and make sure it arrives to you, or send out a new package if needed.
PROBLEMS WITH EQUIPMENT
If immediate replacement is required: We realize that problems may occur in the middle of a growing cycle; this is why it is especially important to always have a spare lamp for such an occurrence. If at any time the customer is unable to wait for the repair/replacement of an item, the customer may PURCHASE and pay in full for a replacement to avoid any delay. Please call Monday-Friday 8:30 am-5:30 pm PST and we will issue an RMA number for the defective equipment. We will refund your purchase price, less shipping cost, after the defective item is received and inspected. Please note that items must be in their original packaging and in good condition to receive a full refund.
If you have issues with lamps-bulbs within the first 14 days of the date received, we will cover the shipping fees to get the defective equipment back to us. We will provide a shipping CALL TAG (which is a valid shipping label) via email, or if no email is available, we will send it via the mail. This will allow you to send the item back at no charge. An RMA number (Return Merchandise Authorization) will be issued and a replacement will be shipped out once a valid tracking number is received from the customer, letting us know the defective bulb is on its way back to us. You must ensure the bulb is packaged appropriately for reshipment, as any damaged or smashed bulbs will void warranty.
Defect Returns on LAMPS-BULBS AFTER 14 days of receipt: If you have issues with lamps-bulbs after 14 days of receipt, please email us and we will issue an RMA number. The customer is responsible for shipment back to us for replacement. We may ship replacement equipment once we receive a tracking number from the customer for the defective bulb being returned. You must ensure the bulb is packaged appropriately for reshipment, as any damaged or smashed bulbs will void the warranty.
Defective Returns on all other products after 14 days of receipt: If an item (other than a lamp-bulb) fails to work properly after the first 14 days of receipt please call us Monday-Friday 8:30am-5:30pm PST and we will issue an RMA number. The customer is responsible for the cost of shipment back to us. Once the item is received we will determine if it can be repaired or needs replaced. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed or modified in any way will void the warranty.
Exchanging An Item: If you wish to exchange an item for another item, it must be returned to us in new, unused condition within 14 days or receipt. Once we receive the item, the exchange item will be shipped out to you. Any additional fees and shipping costs will be the responsibility of the customer.
New Product Returns: New product returns will only be accepted within 14 days of receipt. Absolutely no returns on liquids, powders, or soils will be accepted. To return an item as new, please email and we will issue an RMA number. Items must be returned in new, unused condition in their original packaging. Any and all shipping costs will be the responsibility of the customer. Once the item is received and inspected we will issue you a refund, minus shipping fees and minus a 15% restocking fee. Returns without RMA numbers may be voided or delayed, so please include your RMA number with your return.
Special Order Items: These are items that we do not stock in our warehouse, but instead we get from a third party supplier. These items are not eligible for a refund or replacement unless they are damaged or defective.