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LIGHTS DISTRIBUTING grow lights hydroponics indoor gardening Lights Distributing offers a 10-day return policy on most items purchased through our website, with the exception of any of the following products: Nutrients, Supplements and Insecticides, Water Treatment Products, Carbon Filters, Testing Tools, Light Bulbs, Pumps Lights Distributing will exchange unused light fixtures, fans, tools, and accessories up to 10 days after you receive your order. UNOPENED ITEMSIf the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a 25% restocking fee. In most cases, refunds will be given via the same method that they were originally paid for. All returned UNOPENED mail orders are subject to a $15.00 restocking fee, plus the return shipping cost. NON-DEFECTIVE ITEMS THAT HAVE BEEN OPENED AND/OR USEDItems must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer. Returnable items must be in 100% resalable condition. In the event that a returned order has items missing or damaged, the order may be refused, or the value of the missing/damaged materials may be deducted from the total credit amount. IMPORTANT: Non-defective items that have been opened and used may be subject to shipping, handling and 25% restocking fees, depending on its condition. DEFECTIVE ITEMSDuring the 10-day return period, any defective items will be handled by Lights Distributing. After the 10-day return period, refer to the manufacturer's warranty. Lights Distributing may, at its discretion, honor the manufacturers warranty after the 10-day return period. However, you will be responsible for shipping and handling fees. If an item is returned to Lights Distributing as defective, and it is determined that there is nothing wrong with the product, than you will be responsible for any shipping and handling fees incurred. This will also be the case if the product warranty is voided. Items must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer. IMPORTANT: Items that arrive broken and cannot be inspected for defects will not be eligible for replacement. Lights Distributing does not assume responsibility for any breakages. BROKEN BULBS/GLASSLights Distributing does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to "Items That Arrive Damaged". ITEMS THAT ARRIVE DAMAGEDDamages that may occur during shipping are the responsibility of the shipping company, but Lights Distributing will assist in expediting the matter. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. IMPORTANT: When any damages or shortages occur in shipment, they must be reported to Lights Distributing within 24 hours. Failure to do so, may result in no credit being issued. RETURN PROCEDUREBefore sending back any returns, you must first call Lights Distributing at 503/977-6004 to receive an R.A.# (Return Authorization Number). Please write this number in big letters on the outside of the shipping box to avoid having it sent back to you unopened. The R.A.# Issued to you will be good for up to 10 days. POLICIES, ITEM AVAILABILITY, AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. LIGHTS DISTRIBUTING IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS OR MISTAKES ON THIS WEBSITE.
Lights Distributing will exchange unused light fixtures, fans, tools, and accessories up to 10 days after you receive your order. UNOPENED ITEMSIf the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a 25% restocking fee. In most cases, refunds will be given via the same method that they were originally paid for.
All returned UNOPENED mail orders are subject to a $15.00 restocking fee, plus the return shipping cost. NON-DEFECTIVE ITEMS THAT HAVE BEEN OPENED AND/OR USEDItems must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer. Returnable items must be in 100% resalable condition. In the event that a returned order has items missing or damaged, the order may be refused, or the value of the missing/damaged materials may be deducted from the total credit amount.
IMPORTANT: Non-defective items that have been opened and used may be subject to shipping, handling and 25% restocking fees, depending on its condition. DEFECTIVE ITEMSDuring the 10-day return period, any defective items will be handled by Lights Distributing. After the 10-day return period, refer to the manufacturer's warranty. Lights Distributing may, at its discretion, honor the manufacturers warranty after the 10-day return period. However, you will be responsible for shipping and handling fees.
If an item is returned to Lights Distributing as defective, and it is determined that there is nothing wrong with the product, than you will be responsible for any shipping and handling fees incurred. This will also be the case if the product warranty is voided.
Items must be placed in their original packaging and include all the original packing materials, printed materials, blank warranty cards, manuals, and any other item or accessory provided by the manufacturer.
IMPORTANT: Items that arrive broken and cannot be inspected for defects will not be eligible for replacement. Lights Distributing does not assume responsibility for any breakages. BROKEN BULBS/GLASSLights Distributing does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to "Items That Arrive Damaged". ITEMS THAT ARRIVE DAMAGEDDamages that may occur during shipping are the responsibility of the shipping company, but Lights Distributing will assist in expediting the matter. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.
IMPORTANT: When any damages or shortages occur in shipment, they must be reported to Lights Distributing within 24 hours. Failure to do so, may result in no credit being issued. RETURN PROCEDUREBefore sending back any returns, you must first call Lights Distributing at 503/977-6004 to receive an R.A.# (Return Authorization Number). Please write this number in big letters on the outside of the shipping box to avoid having it sent back to you unopened. The R.A.# Issued to you will be good for up to 10 days.
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